Privacy Policy

Effective Date: January 1, 2024

At Shivaay Group ("we," "us," or "our"), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and interact with our services. Please read this policy carefully to understand our practices regarding your information.

1. Information We Collect
We may collect the following types of information when you use our website or services:

• Personal Information: Name, email address, phone number, billing address, and other information you voluntarily provide.
• Usage Data: Information such as your IP address, browser type, device information, pages viewed, and the date and time of your visit.
• Cookies and Tracking Technologies: We may use cookies, web beacons, and similar technologies to enhance your browsing experience and collect data.

2. How We Use Your Information
The information we collect is used for purposes such as:

• Providing and improving our services.
• Processing transactions and fulfilling requests.
• Sending promotional materials or newsletters (with your consent).
• Responding to inquiries and customer support requests.
• Complying with legal and regulatory requirements.

3. How We Share Your Information
We do not sell or rent your personal information. However, we may share your data with:

• Service Providers: Third-party vendors who assist us in providing services, such as payment processors and analytics providers.
• Legal Authorities: If required by law or to protect the rights and safety of our company or others.

4. SMS/Text Messaging Policy

By providing your mobile phone number, you consent to receive text messages from Shivaay Group for updates, promotions, confirmations, and other service-related communications.

• Opting In: You agree to receive SMS messages when you provide your phone number during registration or transactions.
• Opting Out: You can opt-out at any time by replying "STOP" to any text message. You will receive a confirmation of your opt-out request, and no further SMS will be sent unless you opt back in.
• Message Frequency: Frequency of messages will vary based on your interactions with our services.
• Data Rates: Message and data rates may apply based on your carrier and service plan.
• Privacy: Your phone number will not be shared with third parties for marketing purposes without your consent. Additionally, text messaging originator opt-in data and consent will not be shared with any third parties 
• Third-Party Messaging Services: We may use third-party platforms for managing SMS communication. These providers adhere to our privacy and security standards.
• Limitations of Liability: Shivaay Group is not responsible for delayed or undelivered text messages due to carrier or network issues.

For assistance, contact us at support@shivaaygroup.com or 501.255.1472.

5. Data Security
We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet can be guaranteed as 100% secure.

6. Your Rights
Depending on your location, you may have rights under applicable laws, including:

• Accessing, correcting, or deleting your personal information.
• Opting out of receiving promotional emails.
• Restricting or objecting to certain data processing.

To exercise your rights, contact us at support@shivaaygroup.com.

7. Cookies and Tracking Technologies
You can set your browser to refuse cookies or alert you when cookies are being sent. Please note that some website features may not function properly if cookies are disabled.

8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page with a revised "Effective Date."

10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:

• Email: support@shivaaygroup.com
• Phone: 501.255.1472
• Address: 102 Dee Dee Lane, Lonoke, AR 72086